Frequently Asked Questions
Everything you need to know about shopping with NANA MALL.
Are the products sold on NANA MALL authentic?
Absolutely. We source all our beauty products directly from authorized distributors or the brands themselves to guarantee 100% authenticity for every item in our store.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your skincare and makeup essentials sooner.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on used beauty items.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer international shipping?
Yes, NANA MALL ships to over 50 countries worldwide. Shipping fees and delivery times vary depending on the destination and are calculated at checkout.