Returns & Exchanges
At NANA MALL, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, items can be returned within 14 days of receipt provided they are unopened and in their original packaging.
Initiate Your Request
Contact our customer support team or log into your account to submit a return request with your order number and reason for return.
Prepare Your Package
Securely pack the unused beauty products in their original boxes to ensure they are protected from damage during transit.
Ship to NANA MALL
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team verifies the condition of the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing